Nearly 307,000
calls were handled
by the Pennie Call Center
throughout Open Enrollment, from November 1 through
January 15, 2021, with an average wait time of
just over two minutes. Customers were also provided free
assistance when choosing a plan through Pennie’s certified
Brokers and Assisters. Over 80,000 customers enrolled
through Pennie-certified experts.
“Transitioning
to a state-based marketplace and launching a reinsurance
program allowed Pennsylvania to reclaim ownership of
our individual health insurance market to the benefit of
Commonwealth residents. Based on the choices
customers made during open enrollment, the average
plan cost through Pennie is 4 percent lower than
last year and eligible Pennsylvanians are receiving $515 on
average in financial assistance every month,”
noted Pennsylvania Insurance Commissioner Jessica
Altman. “Becoming a state-based marketplace also allows us
the flexibility to provide more time for individuals to
receive coverage due to the COVID-19 pandemic. I hope any
Pennsylvanian without health insurance will seek coverage
to protect themselves and their families from the cost of
COVID-19.”
All commercial,
comprehensive health insurance plans available in
the Commonwealth, including plans purchased through Pennie, cover: the COVID-19 test if
patients are experiencing symptoms or has had an indication
of exposure; treatment for the symptoms that develop due to
COVID-19; and, the cost of the COVID-19 vaccine. Not to
mention, all other routine check-ups, vaccinations, and preventative
treatments. For further details, visit the Pennie COVID-19 webpage.
Anyone who
experiences a qualifying life event is eligible to enroll
in a plan through Pennie throughout the
year. Anyone seeking insurance due to the impact of
COVID-19 can shop for coverage starting February
15. Pennie encourages anyone who has found themselves
recently uninsured and is seeking
coverage, and potentially financial assistance, to go
to pennie.com or to call
Pennie customer care at
1-844-844-8040.
About Pennie
Pennie is
Pennsylvania’s new state-affiliated health insurance
marketplace created to reduce costs and better support the
needs of customers purchasing health coverage. For more
information, visit pennie.com or follow
us on social at fb.com/PenniePA and Twitter.com/PennieOfficial .
# # #
Media
Contact:
Chachi Angelo
Pennie Marketing and Communications Manager
717-460-4971
chaangelo@pa.gov
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