June 3, 2020  

PA CareerLink® Expanding Virtual Services, Offering Limited On-Site Appointments for Job Seekers and Businesses 

Harrisburg, PA – PA CareerLink® offices are increasing virtual services and offering limited in-person appointments for job seekers and employers in counties in the green reopening phase across Pennsylvania.  

“Although the physical doors of PA CareerLink® offices closed in mid-March to help stop the spread of COVID-19, they have not stopped working for Pennsylvanians,” said Labor & Industry Secretary Jerry Oleksiak. “Most CareerLink employees have been teleworking since mid-March to provide virtual services to job seekers and businesses and will begin taking limited in-person appointments as their respective counties move to the green phase. I encourage everyone to use the valuable free services they provide.”   

Virtual services have been provided continuously for job seekers and employers since mid-March when statewide mitigation efforts began to slow the spread of COVID-19.  

Virtual Services

  • Adult education classes
  • All employer services
  • Career counseling
  • Eligibility determination for Workforce Innovation programs and service
  • Job search assistance
  • On-the-Job Training programs
  • Resume assistance
  • Virtual workshops
  • Youth Programming and work readiness services 

While customers are strongly encouraged to continue using PA CareerLink® virtual services, offices across the state will begin accepting appointments for limited on-site services as their respective counties move to the green phase.  

Limited On-Site Services (Appointment Only)

  • Copying and faxing documents for unemployment compensation (UC) office
  • Employer services
  • Individual customer appointments to complete program paperwork for Workforce Innovation programs
  • On-site educational assessment
  • Use of the PA CareerLink® resource room for job search activity 

To schedule an appointment for limited on-site services, please contact your local PA CareerLink® office. Find your county’s contact information by visiting

To protect the health and safety of customers and staff and to continue following COVID-19 social distancing and mitigation recommendations, UC courtesy telephones will not be available in PA CareerLink® offices until further notice.  

  • For regular UC questions:
    • Email
    • Call 888-313-7284 Monday through Friday from 8:00 AM to 4:00 PM
    • LiveChat (call 888-313-7284 for a secure 6-digit code) Monday through Friday from 8:00 AM to 5:00 PM
  • For Pandemic Unemployment Assistance (PUA) questions:
    • Email
    • Call 855-284-8545 Monday through Friday 8:00 AM to 3:00 PM 

Launched in July 2012, PA CareerLink® is part of the Pennsylvania Department of Labor & Industry’s initiative to transform the landscape of how job seekers find family sustaining jobs and how employers find the skilled candidates that they need, by serving as a one-stop shop for many related services.  

For more information, including COVID-19 employment opportunities in the commonwealth, visit  

MEDIA CONTACT: Penny Ickes,                                                                 

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